Customer Service Engineer

Your Mission – What You'll Work On
Responsibility:You independently perform preventive and corrective maintenance on solar inverters and BESS systems, ensuring the reliable operation of customer assets
Technical Diagnosis: You troubleshoot, diagnose, and resolve technical issues both remotely and on-site to guarantee operational continuity
Health & Safety: You strictly follow electrical regulations and safety protocols when carrying out any field work
Documentation: You record all service activities, findings, and results in our internal systems (ERP, service tools)
Customer Relationships: You provide technical after-sales support on-site and remotely, ensuring customer satisfaction and strengthening long-term relationships
Coordination: You coordinate planning and escalation with the Service Supervisor and back-office team to ensure smooth processes
Continuous Improvement: You report incidents and suggest improvements to support process optimization and product qu...