Customer Service Engineer

Your Mission – What You'll Work On

• Responsibility:You independently perform preventive and corrective maintenance on solar inverters and BESS systems, ensuring the reliable operation of customer assets
• Technical Diagnosis: You troubleshoot, diagnose, and resolve technical issues both remotely and on-site to guarantee operational continuity
• Health & Safety: You strictly follow electrical regulations and safety protocols when carrying out any field work
• Documentation: You record all service activities, findings, and results in our internal systems (ERP, service tools)
• Customer Relationships: You provide technical after-sales support on-site and remotely, ensuring customer satisfaction and strengthening long-term relationships
• Coordination: You coordinate planning and escalation with the Service Supervisor and back-office team to ensure smooth processes
• Continuous Improvement: You report incidents and suggest improvement...