Customer Service Engineer

JOB OBJECTIVES / SUMMARY
SEA service support for company product with new machine installation, service/repair and maintain machines performance. Machine installations, buyoff and co-ordinate customer support request. Machines buyoff ensuring that acceptance is successfully completed in a timely manner. Provide customer basic training. Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).
MAIN DUTIES AND RESPONSIBILITIES Give technical support to customers and maintain a close technical relationship. Adhere to quality systems, policies and procedures. Communicate to HQ and to customers on time. Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship. Adhere to quality systems, policies, and procedures. Communicate to HQ and to customers on-time/daily. Meet working and customer quality. To write and present technical reports to ...