Customer Service Engineer

**Position: Customer Service Engineer In-Plant****Location**: Molex Guadalajara South, Zacoalco de Torres, Jalisco, MexicoAt Molex Guadalajara South, we are looking for a customer-focused professional to manage and optimize on-site customer service processes directly at the plant.This role is critical to ensuring an excellent customer experience and effective communication with internal teams at our Zacoalco plant.
**Key Responsibilities**:- Serve as the primary point of contact between customers and plant operations.
- Manage customer inquiries, requests, and complaints promptly and professionally.
- Monitor and ensure compliance with customer-specific requirements.
- Collaborate with internal teams, including design, IT, and supplier management, to resolve issues and continuously improve service.
- Generate and analyze customer satisfaction reports to identify opportunities for improvement.
**Requirements**:- Previous experience in customer service within t...