Customer Service Entry Specialist

Description

Essential duties/responsibilities:

Verify and audit Purchase Orders from customers

Assist sales reps and customers on all aspects of support for order placement

Enter print, digital, and on-line service orders

Work with team members to enter large, complex, multiple location orders

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders

Identify issues and collaborate with multiple groups to bring issues to resolution

Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement.

Active listening skills

Provide order entry assistance to additional CA teams as needed

Manage special one-off orders/projects as needed

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