Customer Service & Event Housing Coordinator

Event & Room Block Coordination

• Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
• Create, modify, and cancel room reservations accurately and efficiently.
• Maintain detailed inventory of room allocations, reservations, and hotel assignments.
• Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
• Review and interpret RFPs and contracted event agreements with hoteliers.

Customer Service & Client Support

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Investigate and resolve reservation issues and housing-related concerns.
• Make outbound calls to attendees, hotel partners, venue staff, and event operators.
• Deliver timely, accurate, and professional responses across all communication channels.<...