Customer Service Executive 8 Month Contract

As part of the growth of Mars Capital, we are recruiting a Customer Service Executive to support our Contact Centre Team. This is a permanent role and will be based at Mars Capital’s Dublin office with some home working.

How You’ll Make an Impact

• Manage inbound and outbound calls for the servicing of customer loan accounts.
• Ensure system records are maintained and updated following every customer interaction.
• Investigate, review and negotiate at individual account level, to ensure the correct customer outcome is achieved.
• Liaise with internal teams in relation to the expediting of required information.
• Complete general loan administration duties such as issuing mortgage statements, redemption statements and ad hoc manual letters.
• Positively contributing to the achievement of agreed SLA’s.
• Consistently record incidents immediately on detection of errors and engages with Risk Own...