Customer Service Executive - Airfreight (Cross Trade & PO Management)

Brief Summary

Join a dynamic team as a Shipment Coordinator, where you'll play a pivotal role in managing shipments and ensuring customer satisfaction. This position offers an exciting opportunity to enhance your logistics and customer service skills.

Responsibilities

• Collaborate with international partners to manage shipment operations effectively. Handle inquiries from customers promptly and prioritize shipment urgency. Conduct monthly closing processes and investigate incidents affecting service quality. Verify shipping documents, including AWB/BL, and address any discrepancies with customers and overseas agents. Assess buying and selling rates to ensure shipments meet profitability standards. Obtain necessary confirmations for commercial decisions on shipping with negative figures. Review draft debit notes from suppliers and verify implementation of correct customer rates. Provide timely updates on flight and vessel details, monitoring shi...