Customer Service Executive (Airfreight Export)

Permanent position, Salary up to $4,500 with AWS + Bonus Responsibilities:
Answer all incoming calls promptly and professionally Respond to customer enquiries in a timely manner Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements Coordinate booking arrangements with airlines, co-loaders, and overseas agents Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly Ensure export customs formalities and permit declarations are completed accurately and within timeline Monitor shipment departures and proactively update customers on any delays or operational issues Follow up closely with ori...