Customer Service Executive at Peoplelink Consultants Ltd

Confidential

Full-Time Kenya, Kenya Information and Record Clerks

Posted:

March 02, 2026

Location:

Kenya, Kenya, Kenya

Job Description

Job Description
Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Customer Service Executive
Our client, a leader in logistics services, is seeking a Customer Service Executive who is who is proactive, detail-oriented, and customer-focused to join their dynamic team.

Key Responsibilities:
Provide hands-on support in managing customer interactions and resolving inquiries promptly. Respond to all customer queries within 24 hours (or as per KPIs).

Handle and close global case requests with follow-ups and accurate reporting

Coordinate with origin and destination teams to ensure smooth communication and service delivery.

office to cure seamless clearance of inbound outbound shipments daily/weekly reports via smart sheet folders.

Analyze and improve customer retention; handle complaints and feedback constructively.

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Job Overview

Job Type: Full-Time

Location: Kenya, Kenya

Posted: March 02, 2026

Deadline: April 11, 2026