Customer Service Executive

About the role

We are seeking an enthusiastic and customer-focused Customer Service Executive to join our team at ELITE TRANSFORM CONSULTING PLT' based in Bandar Permas Johor. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position, offering the opportunity to work in a dynamic and collaborative environment.

What you'll be doing

• Handling incoming customer inquiries and requests via phone, email, and other communication channels
• Resolving customer issues and complaints in a timely and professional manner
• Providing accurate information and guidance to customers on our products and services
• Maintaining detailed records of customer interactions and follow-up actions
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Identifying opportunities to improve customer service processes and p...