Customer Service Executive

JOB PURPOSE

To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.

JOB DESCRIPTIONS

• To handle costing and billing for shipments
• Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection
• Update customers on the status to their shipments via email
• Resolve customers' queries by determining the cause of the problem and providing the best solution to solve the issue
• Coordinating with Operations and Sales to meet customers' needs
• Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane
• Update shipment milestones in Value+
• Billing, costing and document sorting before send to the customers
• Filing of documents into the cloud
• MNC accounts

JOB REQUIREMENTS

• Knowledge ...