CUSTOMER SERVICE EXECUTIVE - BANDAR SULTAN SULEIMAN

Customer Service Executive - Bandar Sultan Suleiman

• To finalise daily, weekly and monthly forecast volume for their customers
• To finalise forecast with management during Festive season (CNY, Hari Raya) based on haulage capacity

Pre‑Planning Delivery

• To ensure submitted pre‑planning are within haulage capacity
• To ensure all re‑planning have level of urgency
• Liasing with Planner on pre‑planning delivery list

Coordination

• Coordinate with Haulage Planner on urgency of customer’s deliveries and collections
• Coordinate with Haulage Operation and Haulage Planning on overall customer requirements
• To communicate with Haulage Operations on efficiency of delivery to prevent major setbacks

Monitoring & Updating

• Ensure actions are taken to prevent delays of delivery and collection
• Monitor critical movement and staging list <...