Customer Service Executive (Branch Service Line)

What The Role Is

The Administrative Executive is responsible for processing mutual collections between HDB and Town Councils (TCs) and managing digital payments from customers to HDB.

What You Will Be Working On

• Prepare, amend and issue Purchase Orders (PO) after ensuring accurate amounts and quantities supported by relevant approval documents.
• Perform Goods Receipts (GRs) timely to ensure prompt vendor payments.
• Ensure proper documentation, update and maintenance of PO records and financial documents.
• Perform necessary journal adjustments related to vendor payments.
• Leverage attended RPA robot to compile reports on mutual collections with TCs and raise fortnightly GRs and journals for agency fees.
• Perform monthly reconciliation of mutual collections with TCs.
• Verify and process requests from HQ and various HDB Zones on refund of rejected Internet Banking (IB) payments to banks.