Customer Service Executive

OVERALL RESPONSIBILITIES:

·       Adheres to all Company Policy & Procedures and Department Procedures.

·       Brings to the attention of management problems, which affect the production and quality.

·       Ensure all customer orders are reconciled with MASS' order entry system to ensure they match.

·       Handle and/or ensure all customer inquiries, comments, complaints or issues, including entering of new orders, R.F.Q's, change orders, open order status, etc.

·       As required, manage customers ERP by adjusting Epicor via change order procedure and communicating with the required MASS personnel.

·       Be proactive and contact customers if any delivery problems will occur.

·       Evaluates serious customer's issues to the appropriate Account Manager and head of Sales.

·       Communicate with other departments to ensure the customer's needs and expectations are understood and met.

·       Responsible for ensuri...