Customer Service Executive

We are looking for a proactive and detail-oriented Customer Service Executive to join our growing freight forwarding team

Working Hours: 9am - 6pm (Monday - Friday)

Working Location: Central and East

Benefits: AWS, VB and Medical

Key Responsibilities:

• Handle daily customer inquiries on shipments, bookings, and documentation
• Coordinate with carriers, overseas agents, transporters, and internal teams
• Prepare and process shipping documents (BL, AWB, invoices, permits, etc.)
• Monitor shipment status and provide timely updates to customers
• Resolve service issues promptly and professionally
• Ensure compliance with shipping regulations and company SOPs

Requirements:

• Minimum 1–2 years of experience in freight forwarding industry
• Proficient with the program, Cargo Wise.
• Familiar with import & export procedures (Air & Sea freight preferred)
• Knowledg...