HS
Posted:
February 28, 2026
Location:
Colombo, LK, Sri Lanka
Job Description
Customer Service Executive
Brand: HSBC
Area of Interest:
Location:
Colombo, LK, 00600
Work style: Hybrid Worker
Date: 27 Feb 2026
**Customer Service Executive**
**Why join us?**
Process involves with opening of Bank, Advance and Student accounts for the customers which goes through a series of steps, such as creating a Work in progress, completing the ROS to satisfy the CDD referrals as well as completing the other referrals in accordance with the procedures. High risk/ PEP/SCC customers are not to be onboarded unless approved by the EDD (Enhanced Due Diligence) team. Process also deals with opening of both joint and sole accounts (Bank and advance) for the customer and student account conversions. Lite automation tool is active for most of the queues and the staffs will have to run the tools on daily basis, while also escalating the major errors in tools to the line manager.
**The Opportunity**
Brand: HSBC
Area of Interest:
Location:
Colombo, LK, 00600
Work style: Hybrid Worker
Date: 27 Feb 2026
**Customer Service Executive**
**Why join us?**
Process involves with opening of Bank, Advance and Student accounts for the customers which goes through a series of steps, such as creating a Work in progress, completing the ROS to satisfy the CDD referrals as well as completing the other referrals in accordance with the procedures. High risk/ PEP/SCC customers are not to be onboarded unless approved by the EDD (Enhanced Due Diligence) team. Process also deals with opening of both joint and sole accounts (Bank and advance) for the customer and student account conversions. Lite automation tool is active for most of the queues and the staffs will have to run the tools on daily basis, while also escalating the major errors in tools to the line manager.
**The Opportunity**
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Submit your application for the Customer Service Executive position at HSBC.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Colombo, Sri Lanka
Posted:
February 28, 2026
Deadline:
March 05, 2026