Customer Service Executive (Course Consultant)

Position : Customer Service Executive (Course Consultant)
Location : Paya Lebar (Walkable from MRT)
Working hours : 5 Days 9am - 6pm (Monday and Tuesday - Fixed Off)
Salary (commensurate with experience) : Up to $3200 + Performance Bonus + 7 Days Leave
Duration : Permanent
Industry : Education
Main Responsibilities: Be part of the customer acquisition team to onboard new parents into the community
Share the organisation's vision and recommend suitable coding programmes for students
Manage and respond to online enquiries, guiding parents through the decision-making process
Support customer success initiatives, including competitions, special programmes, and community events
Build and maintain strong relationships with parents as their main point of contact
Plan and execute lead generation activities, such as trial classes and parent sharing sessions
Ensure timely payment collection and follow-up
Work closely with the teaching team to assess student...