Customer Service Executive (Freight Forwarding)

Job Summary

We are seeking an experienced professional with strong customer service and coordination skills in freight forwarding services, including both air and sea freight. The hiring company is an international freight forwarder headquartered in Italy. This position is based at their office located inChangi Business Park (East), Singapore.

Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients by understanding their needs and providing personalized support.
• Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.
• Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively.

Order Processing and Coordination (Shipment)

• Process client orders and pre-alert to customer, origin a...