Customer Service Executive (Freight Forwarding/Transportation)

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Coordinate with overseas agents on shipment consolidation (Air and Ocean).
• Work closely with the Operations team to ensure timely delivery of shipments.
• Follow up and resolve customer queries effectively.
• Identify customer needs, evaluate issues, and provide appropriate solutions.