Customer service executive

Job description
About the Role : We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.
CONTACT PERSON: KASHISH SINGH |
Responsibilities :
Handle incoming calls and respond to customer queries in a timely and professional manner.
Make outbound calls to customers for follow-ups, feedback, or information updates.
Resolve product/service-related issues effectively, escalating when necessary.
Maintain a high level of customer satisfaction by providing accurate information and support.
Document all customer interactions and update CRM systems.
Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Work closely with the team to improve service standards and processes. Qualifications :
Graduates are welcome. Freshers can also apply. <...