Customer Service Executive

About the role

As a Customer Service Executive, you will be responsible for providing excellent customer service and support to our valued clients at MORSE ELECTRONICS SDN. BHD. in Johor Bahru, Johor. This is a full-time position within our Client & Sales Administration team, where you will play a crucial role in maintaining strong customer relationships and ensuring customer satisfaction.

What you'll be doing

1. Responding to customer inquiries and resolving issues in a timely and professional manner
2. Communicating with customers via phone, email, and other channels to understand their needs and provide solutions
3. Collaborating with other departments to ensure seamless customer service delivery
4. Providing feedback and recommendations to improve customer experience
5. Maintaining a positive and friendly attitude while adhering to company policies and procedures

What we're looking for

1. Excellent communica...