Job Description
Pro-actively manage backlog and liaise with supply chain stakeholders to track and ensure on-time delivery to customer.
Process customer return (cancellation, RMA, return stock etc) to the warehouse and vendor.
Manage and solve customers' feedback (internal & external customers) and queries professionally and on-time.
Follow procedures, guidelines, and policies. Keep proper documentations.
Work with Finance to re-solve customers' invoices and payment issues.
Job Requirements
At least a Diploma or Bachelors' Degree is needed in relevant field.
Minimum of 2 years or more of experience in a Customer Service Specialist position.
Collaborate closely with various individuals from the following departments: Sales, Warehouse, Customer fulfillment team in subsidiary in Singapore, Technical support, CPM, Marketing.
Proactively connect and reach out to Customers (external stakeholders) and various internal stakeholders (SICK A...
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