Customer Service Executive

Roles and Responsibilities

• Pro-actively manage backlog and liaise with supply chain stakeholders to track and ensure on-time delivery to customer.
• Process customer return (cancellation, RMA, return stock etc) to the warehouse and vendor.
• Manage and solve customers'feedback (internal & external customers) and queries professionally and on time.
• Follow procedures, guidelines, and policies. Keep proper documentations.
• Work with Finance to re-solve customers' invoices and payment issues.

Job Requirements

• At least a Diploma or Bachelors' Degree is needed in relevant field.
• Minimum of 1 -2 years of experience in a Customer Service-related role.
• Collaborate closely with various individuals from the following departments: Sales, Warehouse, Customer fulfillment team in subsidiary in Singapore, Technical support, CPM, Marketing.
• Proactively connect and reach out to Customers (external stakehol...