Customer Service Executive

Rest N Go Sdn Bhd

Full-time Kepong, Kuala Lumpur Other-General

Posted:

February 24, 2026

Location:

Kepong, Kuala Lumpur, Malaysia

Job Description

Job Responsibilities: 
To handle all phone calls, email, WhatsApp and walk-in customer daily. 
To update 121 exchange cases into system and escalated/ email to other department daily. 
To do data entry into system daily. 
To assist in filtering and foresee any potential complaints/ issues and second level personnel to attend all special/ urgent case daily. 
To assist in filtering complaints and TSS (Technical Service & Support scheduling. 
To be on shift duty during weekends and public holidays according to agreed schedule. 
To complete ad-hoc task when necessary. 
To attend and promote/ demo package to walk in customers. 
To check and complete admin tasks such as request stationary/ sundries daily. 
To handle the arrangement of on-site technician upon receiving complaints/ request via system/ CSRF. 
To call back customer ensuring details of complaints are accurate and inform customer of appoi...
                

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Job Overview

Job Type: Full-time

Location: Kepong, Malaysia

Posted: February 24, 2026

Deadline: April 05, 2026