customer service executive

About the role

We are seeking a proactive and customer-focused Customer Service Executive to join our team at BEE LOGISTICS (M) SDN BHD. This full-time position is based in Klang, Selangor and will play a crucial role in providing exceptional customer service to our freight and cargo forwarding clients.

What you'll be doing

• Respond to incoming customer enquiries and requests via phone, email, and other communication channels in a timely and professional manner
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers
• Understand customer needs and provide tailored solutions to address their freight and cargo requirements
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice)
• Maintaining customer's focus at all times and answering to c...