Customer Service Executive

About 51Talk
51Talk is a global leader in online English education, committed to providing high-quality, affordable, and engaging English learning experiences. With over 30,000 employees and more than 15 branches worldwide, we are rapidly growing in Southeast Asia and looking for passionate individuals to join our team in Kuala Lumpur.
Job Responsibilities
As a Customer Service Executive, your responsibilities will include but are not limited to:
Respond to inquiries from potential customers via WhatsApp and Facebook Messenger in a timely, courteous, and professional manner
Provide accurate and concise information about our English courses and address general customer inquiries effectively
Accurately input and update customer information in the CRM system
Maintain complete and well-documented records of all customer interactions and follow-up actions
Track and ensure timely follow-up on customer inquiries to improve conversion and customer experience
Identify...