51
Posted:
February 20, 2026
Location:
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
About 51Talk
51Talk is a global leader in online English education, committed to providing high-quality, affordable, and engaging English learning experiences. With over 30,000 employees and more than 15 branches worldwide, we are rapidly growing in Southeast Asia and looking for passionate individuals to join our team in Kuala Lumpur.
Responsibilities
Respond to customer inquiries via WhatsApp and Facebook Messenger in a timely, polite, and professional manner, providing accurate information about our English courses
Record and update customer information and follow-ups in the CRM system
Support the Marketing team with content translation (Chinese Bahasa Malaysia) for digital marketing creative materials
Assist in reviewing marketing materials and provide feedback to better align with Malay audience preferences
Support social media content, KOL campaigns, and offline marketing activities
Identify recurring customer questions and provide feedback to improve com...
51Talk is a global leader in online English education, committed to providing high-quality, affordable, and engaging English learning experiences. With over 30,000 employees and more than 15 branches worldwide, we are rapidly growing in Southeast Asia and looking for passionate individuals to join our team in Kuala Lumpur.
Responsibilities
Respond to customer inquiries via WhatsApp and Facebook Messenger in a timely, polite, and professional manner, providing accurate information about our English courses
Record and update customer information and follow-ups in the CRM system
Support the Marketing team with content translation (Chinese Bahasa Malaysia) for digital marketing creative materials
Assist in reviewing marketing materials and provide feedback to better align with Malay audience preferences
Support social media content, KOL campaigns, and offline marketing activities
Identify recurring customer questions and provide feedback to improve com...
Apply for this Job
Submit your application for the Customer Service Executive position at 51Talk.
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Job Type:
Full-time
Location:
Kuala Lumpur, Malaysia
Posted:
February 20, 2026
Deadline:
April 01, 2026