Customer Service Executive

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service Exective to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.

• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.

• Train customers on how to derive the most value from our Software-as-a-Service platform.

• Ensure customer satisfaction and provide professional customer support.

• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.

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