Customer Service Executive

Responsibilities

• To assist the purchaser for key collection and joint inspection of unit.


• To communicate with the site's contractors on handling defects in the unit.


• To ensure all defects rectification work is completed within the stipulated time frame.


• To handover the keys to the purchaser upon rectification of defects in the unit.


• To provide excellent customer service by assisting purchasers and liaison with the relevant parties to enhance service performance.


• To attend to residents' complaints and queries and provide assistance when needed.


• To ensure that all related documents are recorded properly and kept up to date.


• This position will be based at Ritz Carlton Kuala Lumpur