Customer Service Executive

Role Overview
The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups.
Key Responsibilities
Customer Support & Issue Resolution
Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
Provide accurate information regarding products, services, promotions, and processes.
Respond promptly and professionally to customer complaints, enquiries, and requests.
Troubleshoot basic service or technical issues and escalate complex cases to relevant teams.
Follow up on open cases to ensure timely and satisfactory resolution.
Consistently meet or exceed customer satisfaction standards.
Customer Experience Management
Deliver a positiv...