Customer Service Executive

PERSOL APAC
Full-time Kuala Lumpur, Kuala Lumpur Management & Operations
Posted:
February 26, 2026
Location:
Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Required to support combination of company products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
  • Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

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Job Overview

Job Type: Full-time
Location: Kuala Lumpur, Malaysia
Posted: February 26, 2026
Deadline: April 07, 2026