Customer Service Executive

Job Responsibilities:

• Handle and close logistics-related complaint tickets within the ticketing system in a timely and accurate manner.
• Monitor ticket performance and identify opportunities to improve on-time resolution and accuracy rates.
• Review, verify, and reconcile monthly compensation bills with logistics service providers.
• Coordinate with internal teams and external logistics partners to resolve issues efficiently.
• Maintain proper documentation and reporting related to logistics complaints and compensations.

Job Requirements:

• Have more than 2 years of working experience
• Able to speak in English & any languages (Mandarin).
• Skilled in using Excel
• Prior experience in e-commerce customer service or logistics service providers is a preferred advantage