Customer Service Executive

Requirements

• Minimum qualification: SPM and above
• Able to start immediately
• Good communication skills in English
• Mandarin-speaking candidates will be an added advantage
• Medical experience/background/knowledge are encouraged to apply

Job Summary:

We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, and Livechat covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.

Key Responsibilities:

• Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
• Gather essential details such as location, type of emergency, and caller information t...