Customer Service Executive

Are you someone who thrives in a dynamic environment, loves solving problems, and enjoys delivering top-notch service? We're looking for a passionate Operations & Customer Service Executive to be part of our growing team where innovation meets impact.

What You'll Do

• Be the frontline hero — support customers and agents via face-to-face, calls, chat & email.
• Assist with SIM/eSIM activations, top-ups, and wallet transactions.
• Coordinate with vendors & distributors to ensure smooth service delivery.
• Support agents with training, commissions & referral systems.
• Monitor KPIs, track performance, and suggest improvements.
• Collaborate with cross-functional teams (Community, Finance, IT) to deliver great experiences.
• Handle escalations and make sure every customer leaves happy

What We're Looking For

• 1–3 years' experience in operations, customer service, or telco/digital services.