Customer Service Executive

About Us

Passionate about e-commerce? We're a fast-growing KL-based brand selling on Shopee, TikTok Shop, and Lazada—and we're scaling fast across Malaysia and Singapore marketplaces.

Here, your strategies don't sit in decks—they get executed quickly, measured, and optimized. We value data-driven decisions, creativity, ownership, and teamwork. If you love turning ideas into measurable growth, this is where you'll thrive.

What You'll Be Doing (Responsibilities)

• Handle customer inquiries across Shopee, TikTok Shop & Lazada (chat, comments, order messages) promptly and professionally.
• Resolve order issues end-to-end: delivery delays, wrong/missing items, refunds/returns, vouchers, cancellations, and complaints.
• Coordinate with ops/warehouse team to ensure accurate order fulfillment and timely resolution.
• Maintain excellent response time and customer satisfaction metrics across platforms (e.g., chat response rate, rat...