Customer Service Executive (Malaysia) – Mandarin Preferred

Overview

The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups.

Responsibilities

• Customer Support & Issue Resolution: Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
• Provide accurate information regarding products, services, promotions, and processes.
• Respond promptly and professionally to customer complaints, enquiries, and requests.
• Troubleshoot basic service or technical issues and escalate complex cases to relevant teams.
• Follow up on open cases to ensure timely and satisfactory resolution.
• Consistently meet or exceed customer satisfaction standards. ...