Customer Service Executive

We're Hiring: Customer Service Executive (Hotel / Hospitality Experience)

We are looking for a Customer Service Executive who is professional, attentive, and customer-oriented. Candidates with hotel or hospitality industry experience are strongly encouraged to apply.

Job Responsibilities

* Handle incoming calls and respond to customer inquiries professionally

* Reply promptly to customer messages via phone, email, and messaging platforms

* Ensure all chats and customer inquiries are responded to in a timely manner

* Provide accurate information and resolve customer issues efficiently

* Perform ad-hoc tasks as assigned by management

* Maintain high standards of customer service and communication

* Proactive and willing to learn new tools, systems, and processes; able to adapt in a fast-paced hospitality environment

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Proactively over-communicate guest issues, updates, and task progress to the team to ensure sm...