Customer Service Executive

Tribe is expanding We are looking for a dedicated Customer Service Executive Mandarin & Enlish‑speaking to support a leading client in the urban mobility and sustainable transport industry. You will be the first point of contact, delivering high‑quality customer support across multiple channels.

What You'll Do

• Handle customer enquiries via live chat, calls, and email
• Provide personalized solutions and product recommendations
• Resolve issues efficiently with a first‑contact resolution mindset
• Work closely with internal teams to escalate complex cases
• Collect customer feedback to support service improvements
• Perform basic administrative tasks as required

What We're Looking For

• Fluent in Mandarin/ Cantonese and English (spoken & written)
• Minimum 1–2 years of customer service experience
• Strong communication and multitasking skills
• Comfortable with Microsoft Office and digi...