Customer Service Executive

About the Role:
Tribe is growing We are seeking a dedicated and fluent Cantonese-speaking Customer Service Executive to join our team. In this pivotal role, you will be the front line of support for our premier client in the urban mobility sector, a company dedicated to enhancing sustainable transport and cycling infrastructure.

This position offers a dynamic hybrid work model, allowing you to work from home and from our modern office in Publika Solaris Dutamas.

Key Responsibilities:

• Manage and resolve customer inquiries across multiple channels including live chat, phone, and email.
• Provide personalized assistance, offering tailored product and service recommendations.
• Proactively address customer concerns, aiming for first-contact resolution.
• Collaborate with relevant teams to escalate more complex issues when needed.
• Gather and report customer feedback to help drive continuous service improvement.
• Perform r...