Customer Service Executive

Tribe is growing and we're seeking a proactive Customer Service Executive to represent a well‑known client in the urban mobility and sustainable transportation sector. In this role, you'll act as the main liaison between the company and its customers, ensuring a smooth and positive service experience across various platforms.

Key Responsibilities

• Respond to customer queries through chat, phone, and email in a timely manner
• Offer tailored assistance and recommend suitable products or services
• Address concerns promptly with a focus on resolving issues at first contact
• Coordinate with internal departments for more complex matters
• Gather insights and feedback to enhance overall customer satisfaction
• Support day‑to‑day administrative duties when needed

Requirements

• Proficient in Mandarin, Malay, and English (spoken and written)
• 1–2 years of experience in a customer support role
• Abl...