customer service executive

Key Responsibilities

• Handle customer enquiries via phone, email, WhatsApp, and at the service counter
• Manage and resolve customer complaints professionally and courteously
• Provide accurate information on products, services, pricing, and company policies
• Record, update, and maintain customer information in the system
• Coordinate with internal departments (Sales, Production, Logistics) to resolve issues efficiently
• Ensure high levels of customer satisfaction and maintain positive customer relationships
• Prepare customer service reports and feedback summaries when required

Requirements & Qualifications

• Minimum SPM / Diploma or equivalent qualification
• Good communication skills in English and Bahasa Malaysia
• Computer literate (Microsoft Word, Excel, CRM systems)
• Customer-oriented, patient, and responsible attitude
• Able to work under pressure and meet KPIs