Customer Service Executive

Purpose of the Position
Will act as the first point of contact for Linde Philippines' customer in relation to order placement and order related queries and customer inquiries, complaints, product and account information
Principal Responsibilities
Prepare, process and ensure that orders are created in SAP correctly.
Accurate identification and recording of customer inquiries, with appropriate ownership and resolution.
Minimize customer dissatisfaction by ensuring inquiries are handled within agreed timescales.
Establish positive relationships with customers to maintain loyalty.
Accurate and maximum utilization of SAP functionality in maintenance of customer master database and CRM functionalities, particularly tele query to capture all customer inquiries to support CRM intent.
Build strong collaborative relationships with other departments
Required Qualifications / Experience
Graduate of a business-related course
Related experience in Customer Serv...