Customer Service Executive (Mandarin Speaker)

What You'll Do Day-to-Day:

1. Customer Support Excellence: Handle customer inquiries and provide solutions to all customer-related problems via multiple channels
2. Live Chat & Communication: Provide real-time customer service support through live chat and phone systems
3. Process Management: Follow company service standards and communication procedures to ensure consistent quality
4. Problem Resolution: Handle complaints, provide appropriate solutions and alternatives within time limits
5. Account Management: Keep detailed records of customer interactions and process customer accounts