Customer Service Executive

About the role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
• Providing accurate information and effective solutions to address customer concerns.
• Documenting customer interactions and maintaining detailed records.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Collaborating with cross-functional tea...