Customer Service Executive (Order Management) (Batu Kawan/RM4000)

Key Responsibilities

• Create, process, and maintain quotations, sales orders, service orders, and Customer-Owned Material (COM) refurbishment orders.
• Generate Return Authorization (RAM) for material returns from global warehouses and customers.
• Place orders and provide customers with accurate information on pricing, availability, order status, and delivery schedules.
• Communicate effectively with internal and external stakeholders using approved communication tools (e.g., Apropos and related systems).
• Perform transactional activities using ESKER and WINSHUTTLE platforms with high accuracy and efficiency.
• Monitor urgent orders closely to ensure on-time shipment and delivery commitments.
• Prepare weekly, monthly, and quarterly reports, including KPIs and operational performance metrics.
• Support Annual Operating Plan (AOP) initiatives for Global Spares and actively participate in continuous improvement projects.