Customer Service Executive

DNA Laboratories Sdn. Bhd. (DNA Lab) is a leading molecular diagnostics and genomics services provider based in Petaling Jaya, Malaysia. Established in 2007, the company delivers high-quality genetic testing and molecular diagnostic solutions across areas such as non-invasive prenatal testing (NIPT), reproductive and women's health, oncology, and germline genomics. Accredited with ISO 15189 and College of American Pathologists (CAP) standards, DNA Lab supports clinicians, hospitals, and laboratories with reliable, cutting-edge diagnostics.

Main Job Responsibilities

• Answering customer queries on lab's test services, resolving any complaints, or troubleshooting logistic issues
• Coordination with logistics & dispatch team in sample pick-ups
• Preparation reports & test kits - to be sent to clinics, hospitals
• Manage & monitor operational stock inventory, to order from production when necessary
• Receive, log, sort, and assign accession n...