Customer Service Executive

Job Responsibilities

• Manage daily sales order processing, documentation, delivery planning and coordination with factory (including export deliveries when required)
• Monitor delivery schedules and follow-up on outstanding orders with sales team
• Process Credit Note (CN) and Debit Note (DN), including preparation of monthly CN report
• Prepare operational and sales-related reports for the Sales Manager and the team
• Handle purchasing, supplier coordination and stock level monitoring for trading items
• Attend to customer inquiries
• Other Ad-hock duties as assigned

Job Requirements

• Minimum 1-2 years of experience in customer service, sales administration, or order processing
• Experience in handling sales orders, delivery coordination and follow-up skill
• Familiar with basic purchasing processes, supplier coordination and stock monitoring
• Proficient in Microsoft Office, experien...