Customer Service Executive

Ask & Embla is looking for a Customer Service Executive to support our growing global community. In this role, you will be a key touchpoint between our customers and internal teams, delivering thoughtful, timely, and high quality written support that reflects our brand values.This role is best suited for someone who thrives in a remote work setup, takes ownership of customer conversations, and understands the importance of being present and responsive during their shift. If you enjoy problem solving, care deeply about customer experience, and consistently go the extra mile to create positive outcomes, this role offers the opportunity to make a real impact.

What You'll Do:

• Respond promptly to customer inquiries through written support channels (chat, e-mail and social media) within one to two hours during assigned shifts.
• Stay consistently online, reachable, and fully present throughout working hours.
• Own customer conversations from first response...