Customer Service Executive (SAP, Letter of Credit)

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent , Full-time opportunity
• Location : West region
• Working hours : Monday - Friday, 8.30am to 5.30pm

The Job:

• Provide precise, accurate, and reliable support while being flexible to changes and priorities.
• Escalate serious complaints or issues and collaborate with colleagues or management to find optimal solutions.
• Identify common problems, suggest improvements, and share customer feedback with relevant teams to enhance products and serv...